Frequently Asked Questions

Before Registering to Test

Q.	Who is required to test?
A.	See "Who Is Required to Pass the RICA?" for information about who is required to test. [Top of Page]

Q.	Where can I find materials that will help me prepare to test?
A.	See "Preparing for the Test" for information about where you can find test-preparation materials. [Top of Page]

Q.	When can I test?
A.	See "Test Dates" for a list of available test dates for the RICA Written Examination and an overview of the registration and materials submission schedule for the RICA Video Performance Assessment. [Top of Page]

Q.	Where can I test?
A.	See "Test Centers" for a list of test centers located in California where you may take the RICA Written Examination and for details about registering. [Top of Page]

Q.	What are the test fees, and what methods of payment are acceptable?
A.	See "Test Fees and Payment Policies" for a complete list of test fees and any related service fees and for information about acceptable methods of payment and the policies that apply to the processing of your payment. [Top of Page]

Q.	How do I register to test?
A.	See "Registration Options" for an overview of the registration methods available to you. [Top of Page]

Q.	How much time will I have to test?
A.	See "During and After the Test" for RICA Written Examination test session length. [Top of Page]

After Registering to Test

How do I confirm my registration?

The way in which your registration is confirmed depends on the assessment option you registered for.

Once you schedule a test appointment for the RICA Written Examination, you will receive a confirmation e-mail listing your test date, your testing time, and the address and phone number of the test center, as well as directions to the test center.
If you registered for the RICA Video Performance Assessment, you will receive a materials packet within three weeks of registering.
If you requested alternative arrangements, you will be contacted regarding the resolution of your request for accommodations and given important information about scheduling your test appointment.

To confirm your registration status for the RICA Written Examination, select "Confirm or Modify Registration" and follow the instructions provided.

See "Confirming Your Registration" for more information about how to confirm your registration status and what to do if you are unable to confirm your registration status.

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Q.	How do I change my registration?
A.	See "Changing Your Registration" for details about (1) how and when you may change your RICA Written Examination registration (e.g., your test date, test center, testing time), (2) how to withdraw your registration, and (3) how to correct or update personal information (e.g., your mailing address). [Top of Page]

Q.	*I did not receive an Authorization to Test. What should I do?*
A.	If you have not received your Authorization to Test within three business days of submitting your registration, contact Evaluation Systems (see "Contact Information"). [Top of Page]

Q.	*I lost my Authorization to Test. What should I do?*
A.	If you have lost your Authorization to Test, contact Evaluation Systems (see "Contact Information"). [Top of Page]

Q.	My name has recently changed and now does not match the name that appears on my identification. What should I do?
A.	See the identification policy in "What to Bring to the Test Center" for details about what you may be required to do or provide at the test site if the name on your identification differs from the name in which you registered. [Top of Page]

The Day of the Test

Q.	I was absent from the test administration. Will I receive a refund?
A.	If you are absent from the RICA Written Examination, you will not receive a refund or credit of any kind. You will need to register and pay again to test at a future administration. [Top of Page]

Q.	If, after testing, I would like to submit a comment about my testing experience, how should I do that?
A.	If you have comments about the test site or the conditions under which you took the RICA Written Examination, please submit your comments in a letter sent to Evaluation Systems at the address indicated in "Contact Information." Your letter should be received by Evaluation Systems no later than seven calendar days after your test date. [Top of Page]

Test Results and Score Reporting

When will my test results be available?

See "Test Dates" for a list of RICA Written Examination test dates and RICA Video Performance Assessment submission deadlines and their corresponding score report dates. See "Release of Your Test Results" for details about different ways in which your test results are made available to you. For instance, your unofficial test results are available on the Internet for a two-week posting period, but you must provide your date of birth and ID number (found on your e-mail registration confirmation) to access them, and for security reasons, you may view them only once. Your official score report is sent to you by U.S. mail. Unofficial test results are not an acceptable substitute for an official score report.

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Q.	Will I be able to access my unofficial test results on the Internet without my ID number?
A.	No. If you do not have your ID number (found in your account), you will not be able to access your unofficial test results on the Internet. In addition, for security reasons, you will not be provided with your ID number upon request by telephone or e-mail after the test administration. Your official score report will be sent to you by U.S. mail. [Top of Page]

Q.	How are tests scored, and how do I read my official score report?
A.	You will receive with your official score report an explanation of how to read and interpret your test results. Also, you may access details about how to read and interpret your test results by selecting "Score Reporting." In addition, see "RICA Passing Requirements" for information about test design and how passing scores or standards for the test are established. [Top of Page]

Q.	May I request a score verification?
A.	Yes, you may request a score verification for the typed responses from your RICA Written Examination or your video-recorded responses from the RICA Video Performance Assessment. See "Requesting a Score Verification" for complete information about available score verification services. [Top of Page]

Q.	May I request additional copies of my test results?
A.	Yes. See "Requesting Additional Copies of Your Test Results" for complete information about how to request additional copies of your test results. [Top of Page]

Alternative Testing/Assessment Arrangements

Q.	How do I request alternative testing/assessment arrangements for a disability?
A.	See "Registering for Alternative Testing Arrangements for the RICA Written Examination" or "Registering for Alternative Assessment Arrangements for the RICA Video Performance Assessment" for complete information about how to submit a request for alternative testing/assessment arrangements for a disability (physical or other than physical). [Top of Page]

May I submit my request for alternative testing/assessment arrangements on the Internet?

No. If you register for the RICA Written Examination on the Internet, you will need to submit by fax or U.S. mail your Alternative Testing/Assessment Arrangements Request Form and any required documentation. If you register by U.S. mail for the RICA Video Performance Assessment, your Alternative Testing Assessment/Arrangements Request Form and any required documentation should be submitted with your registration materials. See "Registering for Alternative Testing Arrangements for the RICA Written Examination" for additional important information about how to request alternative testing arrangements.

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The last time that I tested, my request for alternative testing/assessment arrangements was granted. Do I need to submit the paperwork again each time I register?

The Alternative Testing/Assessment Arrangements Request Form must be submitted each time you register. The first time that you request alternative testing/assessment arrangements, you will need to submit all of the required documentation to support your request for accommodations. Evaluation Systems will keep your documentation on file for one year. If you register for subsequent RICA Written Examination test dates or more than once for the RICA Video Performance Assessment during that year, you need to complete your online registration and submit correct payment and a completed Alternative Testing/Assessment Arrangements Request Form only, as long as your condition and the requested accommodations have not changed.

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Q.	May I submit a request to test on an alternative test date for religious reasons?
A.	See the "Alternative Test Dates" section in "Registering for Alternative Testing Arrangements for the RICA Written Examination" for complete information about how to register for an alternative RICA Written Examination test date for religious reasons.

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