CHANGING YOUR REGISTRATION

RICA Written Examination

If after registering or after scheduling your test appointment for the RICA Written Examination you wish to modify your registration, you may request a modification by following the procedures described below. If you need to correct or update personal information (e.g., your mailing address), you may update your personal information through your account; see "About My Account" for details. To update your name or Social Security number, contact the RICA program at (888) 793-7999 or (916) 928-4004.

Changing your test date, test center, or testing time. If you have already scheduled your test appointment and wish to change the date, time, or location of your test appointment, you may reschedule your test appointment through your account. The deadline for rescheduling your test appointment is 24 hours before your scheduled testing time. There is no fee for rescheduling a test appointment.

Note: If you have been approved for alternative testing arrangements and need to change the date, time, or location of your test appointment, you must call Pearson VUE at the phone number provided in your Authorization to Test email to reschedule your test appointment by telephone at least one business day (24 hours) before your scheduled testing time. Business days are Monday through Friday, excluding holidays. The Pearson VUE Accommodations Department can be reached between 5:00 a.m. and 5:00 p.m. Pacific time, Monday through Friday, excluding holidays.

Withdrawing from the test. If you have registered for the RICA Written Examination but have not yet scheduled your appointment, you may withdraw your registration by submitting a completed Withdrawal/Refund Request Form (see "Print Bulletin and Forms [PDF]" on the RICA website).

If you have already scheduled your test appointment, you must first cancel your test appointment through your account. The deadline for canceling your test appointment is 24 hours before your scheduled testing time. Then, to withdraw your registration completely, submit a completed Withdrawal/Refund Request Form (see "Print Bulletin and Forms [PDF]" on the RICA website).

For information about refunds, refer to the withdrawal/refund policy in "Test Fees and Payment Policies."

RICA Video Performance Assessment

Withdrawing from the assessment. If you have registered for the RICA Video Performance Assessment and have not yet submitted your materials for scoring, you may withdraw your registration by completing and submitting a Withdrawal/Refund Request Form (see "Print Bulletin and Forms [PDF]" on the RICA website). Your request must be received by the final submission deadline of the program year.

For information about refunds, refer to the withdrawal/refund policy in "Test Fees and Payment Policies."

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